In the realm of Lean Six Sigma, analyzing customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation breaks down complex processes into smaller, focused elements. The CTQ Tree highlights those characteristics that are absolutely essential to customer satisfaction, serving… Read More

The Define phase of a Lean Six Sigma project is fundamental to success. It sets the stage for all subsequent phases by clearly defining the project scope, goals, and expectations. However, achieving stakeholder alignment during this phase can be challenging. Stakeholders may have varied interests, priorities, and perspectives, which can result in … Read More

Achieving success within the Lean Six Sigma framework depends heavily on a thorough understanding of Critical-to-Quality (CTQ) characteristics. CTQs represent the attributes that directly influence customer satisfaction and product performance. By pinpointing these crucial CTQs early in the process, organizations can target their improvement effort… Read More